Shipping, Returns & Warranty

Shipping 

Free standard shipping with a purchase of $519 or more on all orders in the United States (excluding PO Boxes, Alaska and Hawaii). Free 30-day returns on any order shipped within the contiguous United States (lower 48 states). Return policy exclusions apply. 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@craftklaris.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@craftklaris.com.

  • Damages and issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Exceptions / non-returnable items - Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
  • Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Limited 1-Year Warranty - Ice Maker

nicelabs, LLC warrants the ice maker (see below for tray, insert and accessory warranty information) against any defects that are due to faulty material or workmanship for a one (1) year period after the original purchase date. The ice maker warranty is only valid for:

  • The original customer.
  • A product that has been purchased through authorized retailers.
  • A product with the original receipt for proof of purchase to make your warranty claim.
  • Products purchased and used within the United States and Canada.
  • The warranty does not include damage to the product resulting from:
  1. Accident, misuse or repairs performed by unauthorized personnel
  2. Operation with the wrong type of current or voltage
  3. Operation with trays or inserts other than official Klaris trays and inserts purchased through an authorized retailer
  4. Operation with liquids/solids other than water
  5. Failure to follow the cleaning instructions or storage instructions
  6. Failure to comply with the safeguards listed in the safeguards and operating instruction sections of this document

Limited 30 Day Warranty - Tray, Insert and Accessories

nicelabs, LLC warrants the tray, insert and accessories against any defects that are due to faulty material or workmanship for a 30 day period after the original purchase date. The tray, insert and other accessories warranty is only valid for:

  • The original customer.
  • A product that has been purchased through authorized retailers.
  • A product with the original receipt for proof of purchase to make your warranty claim.
  • Products purchased and used within the United States and Canada.
  • The warranty does not include damage to the product resulting from:
    • Accident, misuse or repairs performed by unauthorized personnel
    • Operation with the wrong type of current or voltage
    • Operation with ice makers other than official Klaris ice makers purchased through an authorized retailer
    • Operation with liquids/solids other than water
    • Failure to follow the cleaning instructions or storage instructions
    • Failure to comply with the safeguards listed in the safeguards and operating instruction sections of this document

If a product should become defective within its warranty period, or you have questions regarding warranty or service, email us at info@craftklaris.com